Wellspring Retreat Rental Policies



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Thank you for your reservation!  Please read the following helpful instructions for check-in procedures.  If you have any questions do not hesitate to call us toll-free at 888.448.9054.  You may check in at the Dogwood Cabins/Parkside Realty Services front desk any time between 3:00 P.M. and 5:00 P.M. Late check-ins will need to pick up check-in package from the box to the left of the office front door (please inform the reservationist if you will be a late check-in).

     Late check-ins please note the following check-in instructions:

1)  The Dogwood Cabins office is located in the Trillium Cove Shopping Village at 101 Painted Trillium Way, Townsend, TN 37882.  Please confirm directions and/or obtain map through your reservationist, as we are not a 24-hour staffed office and someone may not be immediately available to assist you after hours.

2)  GPS coordinates for our location are: Latitude 35.6753657 Longitude -83.7557281 (due to our new location, some older NAV systems do not reflect our physical address ...please ask a reservationist for an alternate address, if needed).

3)  If you have multiple cars arriving seperately after hours, please make arrangements with the office for security passes and cabin directions to be left for your guests.

4)  We are not affiliated with Dogwood Realty LLC, please do not attempt to check in/out at that location.

     Security passes are required to enter the Laurel Valley community between 6:00PM and 6:00AM and must be visible on the dash of your vehicle, please inform the reservationist of the number of passes you will need prior to check-in. All guests must check out before 11:00 A.M. Any check-outs past 11:00 A.M. will be charged a late fee equivalent to one night stay.

     We accept cash, checks, Visa, MasterCard, Discover, and American Express. Balances are due 30 days prior to check-in or reservation may be canceled, unless arrangements have been made with your reservationist.

Best Regards,

Dogwood Cabins Staff



Policy Agreement



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Pursuant to the provisions of the Tennessee Code Annotated, Title 47, Chapter 18 and Title 62, Chapter 13, Section 62-13-104 (B) (3), Subdivision (D)(i), Dogwood Cabin Rentals discloses the following policy as of June 4, 2003: "All advance rent deposits, damage deposits and balance of rent due are deposited into a bank escrow clearing account. These deposits are considered income to Dogwood Cabin Rentals, upon receipt and may be used immediately. Any refund considerations are expensed from the general books of Dogwood Cabin Rentals, on a case by case basis."

Reservations may be made online, by telephone, e-mail, or in the Dogwood Cabins office. The maximum number of guests that may occupy a home is listed in the key under each cabins description. During certain periods of the year, we require minimum night reservations, please ask your reservationist for more information on this requirement when making inquiries. In-Season rates are from March 15-November 30 and Out-of-Season rates are December 1-March 14 (Holidays are considered "In-Season"). Nightly rates are notated under each home and monthly rates are available with prices determined upon time of year.

DEPOSITS

In order to confirm your reservation, a one nights equivalent deposit is required upon reservation.  The remaining balance must be paid 30 days prior to check-in, unless prior arrangements have been made with your reservationist.  For your convenience, we offer CSA Travel Protection at a rate of 6.95% of the reservation's total.

SECURITY DEPOSIT

A CSA Security Deposit Protection premium will be charged to your reservation in the amount of $30.  This covers you, the guest, for up to $3000 of accidental damage. You may opt out of this plan any time prior to your check in by remitting a cashier's check in the amount of the Damage Deposit for your unit (cash damage deposits are refunded within 2 weeks of your departure and are less a $20 plus tax handling fee).  This Rental Unit Damage Protection plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $3000.00. If, during your stay at one of our Rental Properties, an Insured Person causes any damages to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the insured for the cost of repair or replacement of such property up to a maximum benefit of $3000.00. Certain terms and conditions apply. Full details of the Rental Unit Damage Protection Coverage are contained in the Certificate of Insurance or Insurance Policy. The Rental Unit Damage Protection can be purchased up to, and including at, check in. By submitting payment for this plan, you authorize and request CSA Travel Protection to pay directly to Dogwood Cabin Rentals any amount payable under the terms and conditions of the Rental Unit Damage Protection. Please contact Dogwood Cabin Rentals directly if you do not wish in this plan or assignment. If your damages exceed $3000, the jurisdiction for a small claims action against you shall be Blount County, Tennessee.

CANCELLATIONS

Cancellations MUST be made 30 days prior to CHECK-IN.  A $50 administrative fee (plus tax) is kept for all cancellations made 30 days in advance of CHECK-IN.  Sorry, we are unable to issue refunds for any cancellation made within 30 days of reservation and/or early departures.  Although you might be entitled to reimbursement from CSA (depending on the circumstances) if you purchased trip insurance.

PAYMENT

We accept cash, checks, Visa, MasterCard, Discover, and American Express. Balances are due 30 days prior to check-in or reservation may be canceled, unless arrangements have been made with your reservationist.

OCCUPANCY/HOUSE PARTIES

Only persons with reservations are permitted to stay in homes overnight. HOUSE PARTIES ARE NOT ALLOWED UNDER ANY CIRCUMSTANCES. If a house party is discovered, occupancy will be immediately terminated with complete forfeiture of balance.

PETS

No pets are permitted in any home at any time without written permission from management firm. If a pet is discovered in any home, occupancy may be terminated with complete forfeiture of balance. An additional $200 fee will be charged for deep cleaning and pest control plus any additional damages.

CHECK IN/OUT

You may check in at the Dogwood Cabins office any time between 3:00 P.M. and 5:00 P.M. Late check-ins can be picked up at the late check-in box next to the front door of the Dogwood Cabins office (please inform the reservationist if you will be a late check-in). Security passes are required to enter the Laurel Valley community between sunset and sunrise and must be visible on the dash of your vehicle, please inform the reservationist of the number of passes you will need prior to check-in. All guests must check out before 11:00 A.M. Any check-outs past 11:00 A.M. will be charged a late fee equivalent to one night stay. Upon check-out, keys may either be left in the home or returned to the office, failure to return keys may result in a $10 replacement fee or the cost of a locksmith.

Signed _________________________________________________   Date___________________________

There is a check box provided for online bookers to indicate agreement.